Effective date: 14 October 2026

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Kithsaa Bookshop & Communication (“Kithsaa”, “we”, “us” or “our”) operates https://kithsaa.lk/. We respect your privacy and take reasonable steps to protect the personal information you provide when browsing our website, placing an order or contacting us. This policy explains what information we may collect, how we use it and the choices available to you.

1. Information We Collect

Depending on how you use our website, we may collect:

  • Contact and delivery details: your name, billing and delivery address, telephone number and email address.
  • Order information: products purchased, order notes, transaction status, delivery details and relevant order history.
  • Payment information: payment method and transaction references or status supplied by the payment service. Card or payment credentials may be collected and processed directly by the relevant payment provider; we do not intend to store full card security details on our website.
  • Account information: login details and preferences if you create a customer account.
  • Messages and support requests: information you choose to provide when you contact us, request a return or ask about a product or printing service.
  • Technical and usage information: such as IP address, browser or device type, pages visited and basic diagnostic data, where provided by our website, hosting or enabled tools.
  • Cookies and similar technologies: small files used for essential website functions, shopping-cart and checkout operation, preferences and, where enabled, analytics or other features.

2. How We Use Your Information

We may use your information to:

  • Process orders, payments, delivery, returns, exchanges and refunds.
  • Provide customer service and respond to questions or complaints.
  • Manage customer accounts, shopping carts and checkout.
  • Confirm transactions and send important order or service updates.
  • Help protect the website, detect fraud and troubleshoot technical issues.
  • Meet applicable accounting, tax, legal and regulatory requirements.
  • Improve our products, website and customer experience.
  • Send marketing messages only where permitted and, when required, with your consent. You can ask us to stop sending promotional messages.

3. Payments and Third-Party Services

Payments may be handled by third-party payment providers available at checkout, such as PayHere or other enabled payment methods. When you choose a payment method, the provider may process information under its own privacy policy and security practices. We recommend reviewing the provider’s policy before submitting payment information.

We may share only the information reasonably needed with service providers that help us operate the website, process payments, deliver orders, provide hosting or support, or maintain website security. These providers may process information according to their own terms and applicable obligations.

4. When We Share Information

We do not sell your personal information. We may disclose relevant information:

  • To payment processors and banks to complete or verify a transaction.
  • To courier, postal or delivery services so they can deliver your order.
  • To website hosting, security, maintenance or other service providers supporting our business.
  • When disclosure is required by applicable law, a lawful request or to protect our rights, customers or website.
  • With your direction or consent, where applicable.

5. Cookies and Website Technologies

Our website may use cookies needed for functions such as keeping items in your cart, maintaining checkout sessions, remembering preferences and helping protect the site. If analytics, embedded content or other optional tools are enabled, they may use additional technologies. You can manage cookies through your browser settings; disabling some cookies may affect shopping-cart, account or checkout functionality.

6. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling customer service, resolving disputes, maintaining business records and meeting legal or accounting obligations. Retention periods vary depending on the type of information and the reason it was collected.

7. Security

We use reasonable technical and organisational measures intended to protect personal information. No website, internet transmission or electronic storage method can be guaranteed to be completely secure, so we cannot promise absolute security.

8. Your Choices and Requests

You may contact us to ask about personal information associated with your orders or account, request correction of inaccurate details, or request deletion where appropriate. We may need to verify your identity before acting on a request, and some information may need to be retained for legal, accounting, security or dispute-resolution purposes. You can also opt out of promotional communications by following the instructions in the message or contacting us.

9. Children’s Privacy

Our website is intended for general shopping and is not designed to knowingly collect personal information from children without appropriate involvement or permission from a parent or guardian. If you believe a child has provided personal information inappropriately, please contact us so we can review the request.

10. External Websites

Our website may link to third-party websites or services, including payment providers and map services. We do not control their privacy practices. Please review the relevant third party’s privacy notice when using its service.

11. Changes to This Privacy Policy

We may update this policy when our website, services or legal obligations change. The current version will be published on this page with its effective date. Please review it periodically.

12. Contact Us

For privacy questions or requests, contact Kithsaa Bookshop & Communication:

This policy is intended to explain our privacy practices in plain language and should be read together with any applicable terms and policies for the services you use.